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Refund Policy

Effective Date: 18/09/2024

At Digital ROI 360, we are committed to delivering high-quality digital marketing services to our clients. If for any reason you are not satisfied with our services, we encourage you to contact us, and we will do our best to resolve the issue. Below is our refund policy, which outlines the terms and conditions for requesting refunds.

1. Service Cancellation and Refund Eligibility

  • Refunds may be considered for service cancellations within [X days] of purchase, provided the service has not been fully executed or delivered.
  • Refunds are not applicable for services that have already been rendered or where results have been achieved as outlined in the service agreement.
  • Any request for a refund must be made in writing by contacting our support team at [Insert Email Address] or calling us at [Insert Phone Number].

2. Non-Refundable Services

The following services are non-refundable:

  • Custom Digital Marketing Campaigns: Once work has begun, no refunds will be provided.
  • Consultation Fees: Any fees related to consultations or strategy sessions are non-refundable after the session has been conducted.
  • One-Time Services: Services such as audits, reports, or analysis, once delivered, are not refundable.
  • Advertising Spend: Any third-party fees related to ad spend (e.g., Google Ads, Facebook Ads) are not refundable once incurred.

3. Partial Refunds

In cases where a partial service has been rendered and cancellation is requested, we may offer a partial refund at our discretion. The refund will be proportional to the work that has not yet been completed.

4. Payment Disputes

If you believe you were charged incorrectly, or there was an error with your payment, please contact our billing department immediately at [Insert Email Address] or call us at [Insert Phone Number]. We will investigate the matter and determine whether you are eligible for a refund.

5. Refund Processing Time

Once a refund is approved, it will be processed within [X business days]. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take an additional [X days] for the refund to appear in your bank or credit card statement, depending on your financial institution.

6. Changes to Refund Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our services after any changes constitute your acceptance of the updated terms.

7. Contact Information

If you have any questions about this Refund Policy, or if you wish to request a refund, please contact us:
Email: info@digitalroi360.org